OUR GUARANTEEYour satisfaction with your purchase is our priority. If you are not satisfied with any product purchased from our bookstore, you can return the item to us within 30 days of receipt for a refund of the purchase price, shipping excluded. All returns must receive a return authorization prior to sending.
SHIPPING INFOAll orders are shipped from our New York warehouse via the United States Postal Service (USPS). All shipping addresses must be valid for postal delivery.
The delivery times listed are estimates only and are not guaranteed delivery dates. Most orders are shipped within 2 business days; shipping dates are occasionally delayed based on item availability. Delivery times will vary depending on product availability, the destination address and the timeliness of the post office and customs departments.
U.S. First Class: 5-10 days
U.S. Standard/Media: 1-4 weeks
Canada First Class: 1-3 weeks
Canada Economy: 2-6 weeks
International First Class: 2-6 weeks
International Economy: 3-8 weeks
The shipping charge for an order is calculated by the shopping cart, and will be displayed on the checkout page once the shipping address is entered, prior to the final submission of the order. If multiple shipping options are available, the choices will be presented on the checkout page for selection. Shipping charges are calculated based on destination, size and weight of items, and other factors contributing to the cost of providing these items such as packing, handling, freight, customs, insurance, etc.
Shipping addresses must be valid for postal delivery and must include the recipient's telephone number. All shipments must be addressed using the actual name of the recipient; initials or nicknames may result in the shipment being rejected by customs processing.
CUSTOMS, VAT, TAXES, DUTIES, FEES
For international shipments, the recipient is responsible for any customs, VAT, duties, taxes, or fees that may be issued, whether correctly or not, by their local customs department or post office. Please consult your local post office or customs department for information specific to your locale. The recipient agrees to accept the shipment and pay any associated amounts due; shipments that are declined by the recipient or are undeliverable as addressed will not be refunded.
INTERNATIONAL ECONOMY SHIPPING
Orders shipping to certain countries and containing only printed material may qualify for an Economy shipping service. This service provides lower shipping costs but with longer delivery times. Customers selecting Economy service will not be provided any shipment status or tracking information for their order. As the delivery times will vary greatly, we will not provide any package trace during the expected delivery time period, as listed above.
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